Frequently Asked Questions
Everything you need to know about your shopping experience with The Curated.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 2-3 business days, with standard delivery taking 5-10 business days depending on your location.
How do I return or exchange an item?
We accept returns and exchanges within 14 days of delivery. Items must be in their original condition with all tags attached. Please visit our returns portal to initiate the process.
Are your materials sustainably sourced?
Yes, quality and ethics are at our core. We specialize in premium natural fibers like Grade-A cashmere and wool, sourced from certified sustainable suppliers.
How do I find my perfect size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our signature oversized silhouettes.
Do I have to pay international customs and duties?
For international orders, duties and taxes are calculated at checkout for most countries to ensure a seamless delivery experience with no hidden fees.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.